This post is a bit late, but I wanted to post it anyway.

I pre-ordered two iPads the moment I could and received my first one last Saturday morning. (my ATT-enabled model won’t ship until late April, and I’ll do a different post about it later)

After weeks of anticipation, I can tell you that after the first 10minutes I was miserably disappointed. As it turns out, my iPad was defective and had was overly sensitive, resulting in ghost typing. You can see what I mean in this video:

I ended up going to my local Apple Store at the Willow Bend mall in North Texas, which was a madhouse because it was the first day the iPad was in stores anywhere. As I got to the door, I was not expecting to be greeted well and really didn’t know what to expect. After all, they were super-busy dealing with dozens of customers eagerly awaiting the chance to buy a new iPad.

At the entrance, they had Apple employees greet you to direct traffic. With what I’m sure were sad-puppy eyes, I told the guy “the iPad I received via UPS this morning has a problem and I don’t know what to do about it”.

The courteous staffer flags down the store’s manager (Bobby, i think his name was) who escorts me to the Genius Bar at back of store and instructs Brian to “exchange this guy’s iPad for him, its not working right”.

Just like that. No fuss.

Perhaps my experience was aided by the fact that they were very busy, but I’m ecstatic at the service I received and am not ashamed to brag on Apple and the Willow Bend Apple store.